Pyramid Global Hospitality - 639 First Americans Boulevard - Responsibilities: Oversees daily operation of the front desk area and maintains a welcoming presence as the 'first impression' for many guests, fellow associates and vendors.; Provides excellent customer service that is not just the best, but Legendary.; Answer phone calls and assist guests with inquiries and general information.; Completes ticket reconciliation and tracking form daily.; Has a thorough understanding of all systems used at the front office, including POS System, the phone system, and intercom and paging system.