Job Details

Summary

Perform duties too varied and diverse to be classified in any specificoffice clerical occupation, requiring knowledge of office systems andprocedures. Clerical duties may be assigned in accordance with the officeprocedures of individual establishments and may include a combination ofanswering telephones, bookkeeping, typing or word processing, stenography,office machine operation, and filing.

Tasks

• Communicate withcustomers, employees, and other individuals to answer questions,disseminate or explain information, take orders, and address complaints.
• Answer telephones,direct calls, and take messages.
• Compile, copy, sort, andfile records of office activities, business transactions, and otheractivities.
• Operate office machines,such as photocopiers and scanners, facsimile machines, voice mail systems,and personal computers.
• Compute, record, andproofread data and other information, such as records or reports.
• Maintain and updatefiling, inventory, mailing, and database systems, either manually or usinga computer.
• Open, sort, and routeincoming mail, answer correspondence, and prepare outgoing mail.
• Review files, records,and other documents to obtain information to respond to requests.
• Deliver messages and runerrands.
• Inventory and ordermaterials, supplies, and services.
• Complete work schedules,manage calendars, and arrange appointments.
• Type, format, proofread,and edit correspondence and other documents, from notes or dictatingmachines, using computers or typewriters.
• Troubleshoot problemsinvolving office equipment, such as computer hardware and software.
• Other duties as assigned

Education:

High School Diploma (or GED or High School EquivalenceCertificate)
Less than a High School Diploma

Skills:

Basic Skills

• Active Learning
• Active Listening
• Critical Thinking
• Learning Strategies
• Mathematics
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Verbal Communication

TechnicalSkills

• Equipment Selection-Determiningthe kind of tools and equipment needed to do a job.

OperationsAnalysis -Analyzing needs andproduct requirements to create a design.

• Repairing -Repairing machines orsystems using the needed tools.
• Technology Design-Generatingor adapting equipment and technology to serve user needs.
• Troubleshooting -Determining causes ofoperating errors and deciding what to do about it

ResourceManagement Skills

• Management of FinancialResources -Determininghow money will be spent to get the work done, and accounting for theseexpenditures.
• Management of MaterialResources -Obtainingand seeing to the appropriate use of equipment, facilities, and materialsneeded to do certain work.
• Time Management -Managing one's own time

Work Context

Body Positioning

• Thephysical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.
• Whileperforming the duties of this job the employee is regularly required tosit, stand, stoop, and bend to reach with hands and arms. The employee isfrequently required to sit; use hands to finger, handle, or feel objects,tools or controls. The employee is occasionally required to walk, kneel,and talk or hear.
• Theemployee must regularly push, pull, lift up to 25 pounds and occasionallybe required to push, pull, and/or lift up to 50 pounds.

Environmental Conditions

• Employeeoccasionally works in outdoor weather conditions. The indoor environmentis climate controlled. The noise level in the work environment is moderateor distracting.

RoleRelationships

• Work With Work Group orTeam
• Deal with ExternalVisitors or Vendors

Work Attire

• Businesscasual. Refer to employee handbook for specific and appropriate workattire. Appropriate PPE required for in plant activities which includessafety glasses, steel or composite toed boots, and hearing protection.

Tools andTechnology

Technology

Computersand Mobile Devices

Printers

Copier

Scanner

PhoneSystem

EmailSoftware

Databasesoftware

OfficeSoftware