Job Details

Summary

Ensures the safety of tribal assets through constant observation of all assigned areas.

Detailed Responsibilities

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares incident reports to establish video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets
* Updates and reviews current list of barred and banned individuals ensuring strict compliance
* Operates a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed
* Performs all other duties as assigned

Competencies

Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Focus on a single task for pro-longed periods of time
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Define problems, collect data and establish facts
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Prepares role specific reports

Skills

Essential:
* Must be familiar with the Microsoft Office Suite of products
* Accurately type 25 words per minute

Experience

Essential:
* No prior experience required.

Education

Essential:
* High School, GED or Equivalent

Credentials

Essential:
* Pass gaming background check
* Pass Blackjack Test with 70 or higher
* Gaming license or permit as required by assigned position

Working Conditions

Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Potential exposure to blue and or white light
* Communications phone, computer
* Communications written, verbal
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Pass pre-employment drug test
* Use computer up to 100% of shift
* Manual dexterity
* Operate normal office equipment
* Sitting up to 100% of shift
* Constantly work in small or cramped areas
* Visual acuity for detail, distance, color, depth perception
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift

Mission, Vision & Core Values

Mission:

* To enhance the overall quality of life of the Chickasaw people.

Vision:

* To be a nation of successful and united people with a strong cultural identity.

Core Values:

* The Chickasaw People

* Cultural Identity

* Servant Leadership

* Selflessness

* Can Do Attitude

* Perserverance

* Stewardship

* Trust and Respect

* Honesty and Integrity

* Teamwork